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Cellular or Long
Range Radio Customers, take action.
ICI customers that
use Long Range Radio/Cellular uplink radios for primary for
backup alarm transmission, please be aware that this service is
being phased out. On June 15, 2007, the Federal Communications
Commission (FCC) formally denied the alarm industry’s latest
attempt to extend the Advanced Mobile Phone System (AMPS) sunset
deadline to 2010. The move by the FCC means the deadline of Feb.
18, 2008, will stand.
What does this mean
to you? If you use this service, you need to replace your
current radio uplink module with a new digital GSM radio. We
have these radios available and we would be glad to make this
change for you at any time, please call our office to schedule
an upgrade.
IP
Telephone Service Customers - Test Your Alarm Communications.
Most
alarm systems are designed to transmit alarm signals as a series
of beeps and tones over analog phone lines. To take advantage of
available cost savings, many customers are switching to VoIP
services. Because VoIP systems utilize digital communications,
sometimes the signals are not always translated correctly. This
can result in an alarm signal not being received or properly
recognized by central monitoring station.
All
customers should test your alarm systems regularly, regardless
of the type of phone service that you have but especially for
VoIP customers. You should have received instructions and
manuals for your system upon installation. We will be happy to
assist any of our customers if you needed, please call our
office if you would like assistance with testing your system. Basic
instructions to test your alarm – Call Security Central
and put your system on test, trigger alarm/s, call back to
Security Central and verify that they received the proper
signals. They should be able to tell you which alarm sensors you
triggered. (Security Central’s # 800-286-5699). It is critical
that you call Security Central prior to tested so that you
don’t accidentally create a false alarm and dispatch the
Police or Fire Departments. Future Newsflashes will have
important information about false alarm reduction.
What
are your options if your does not transmit properly? The two
primary options are to keep your alarm system on
traditional analog telephone service or to use a GSM
radio uplink to transmit signals. Some panels also support
multiple alarm transmission protocols and those may be tested if
your system stops operating. Please call for assistance if your
alarm is not transmitting properly or if you would like us to
come out and test this for you.
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