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SERVICES
Always on the leading edge of technology

While Intracoastal Communications, Inc. provides the latest in business communication technology, we remember that courteous, prompt and efficient service is one of the most important keys in providing our customers with the technology they require and the service they deserve.

Monitoring
We offer 24 hour a day/ 7 days a week monitoring of your system for burglary, panic and fire activations. All accounts are monitored by Security Central. We can monitor almost any type of system. We are also capable of monitoring temperature and water flow. We offer the lowest monitoring rates with no long term contracts.

Cellular Back-up
All alarm signals are transmitted by way of telephone service. Our cellular back-up service is designed to complete the transmission of the alarm signal if the telephone service is disabled.

Opening/Closing Reports
We offer this service so users of the alarm system can be monitored, by code, for when they arm and disarm the system. A detailed report is sent with the information.

Service and Repair
We offer maintenance, service and repair on most major telephone systems. Our technicians have years of experience in the telecommunications industry. We are trained, professional and ready to assist you with all of your telecommunication needs. We can repair virtually all types of systems in use today. Our service department is factory trained and parts are readily available.

We offer service on all Panasonic Telephone Systems. Our personnel is factory trained on analog as well as digital systems. We can install options for the systems if needed.

Service and Repair – Security, fire and Surveillance
We can repair all brands of surveillance camera systems in use to include any parts needed as well as cable, connectors, etc. We have factory trained personnel to assist us with any situation that may arise. We can repair all types of fire alarm systems including UL listed and NFPA72 Compliant systems. We train our personnel with the latest local, state and national codes so there is never any question about installation issues.

Maintenance Agreements
We offer a maintenance agreement at the time of installation. This includes parts and labor as well as a preventative maintenance inspection and priority service. We have maintenance plan for telephone systems as well.

Preventative Maintenance Inspections / Fire inspections:
We test and clean all devices, update customer information, walk test and send signals to Central Station. This is available to non-maintenance customers but one inspection a year is included in maintenance agreements. Commercial fire code requires this inspection at least once a year.

Keyholder Agreement
This is geared toward our out of town customers. We hold a key and will respond in case of alarm, sign it out for emergency use or provide to companies such as Realtors, pest controllers, painters, etc. one time a month. We will also remotely arm and disarm your system.

Security Survey/Analysis
We offer a free, no-obligation, needs analysis for your home or business to help you in determining areas of protection that you may require. Our needs analysis covers all areas, including security, fire alarms, surveillance cameras, access control, etc.

Remote Access
Our systems have remote access capability, thereby giving us the option of providing you assistance with your system functions when an on-site visit isn't necessary or possible. This service gives you greater flexibility and helps Intracoastal Communications meet your needs more effectively.

Training
When we install a new business telephone and/or business voice mail system, we provide all the training you need to help you learn and manage your system effectively. We answer your questions and explain the functionality of the system and all its features. We don't leave until you feel confident with its operation.

On-site Consultations
We will be glad to provide you with a free on-site consultation. We review your telecommunications needs, your current working solutions and offer any suggestions we may have for improving your business' communication productivity. Our goal is to keep you at your best and concentrating on the service you provide your customers, rather than worrying about your communication solutions.

Cable Certification
We have the test equipment and experience to provide network cable certification and documentation for all customers who require it.

Contact us and let us show you how Intracoastal Communications, Inc. can be your total telecommunications solution provider.
 

Intracoastal Communications, Inc.
112A Turners Dairy Rd, Morehead City, NC 28557
(252) 247-5321 Office, (866) 607-8718 FAX
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